Uploading & Processing Documents

Supported file types

• Documents: PDF, DOCX, TXT, common image formats, spreadsheets.
• Email: EML, MSG.
• Chat exports: Slack, Teams, WhatsApp.
• Video: MP4, AVI, MOV, MKV.

Upload methods

• Drag-and-drop onto the Upload area or a case document list.
• Batch upload multiple files at once.
• Cloud connectors (Pro daily / Business real-time) for Google Drive, OneDrive, Slack, Zoom, Teams.

Processing pipeline

1. Files are validated and stored in R2 with a unique storage key.
2. Text is extracted; scanned pages are OCR'd so they become searchable.
3. Metadata (author, date, page count) is captured.
4. Documents become available for AI review once status is ready.

Processing queues by tier

• Solo: sequential.
• Pro: parallel.
• Business: priority queue.

If processing fails, the document is marked error and you can retry without re-uploading.

Storage billing

Storage is separate from page metering. Active storage is free for 90 days (Solo/Pro) or 180 days (Business), then transitions to cold archival at $0.05–$0.10/GB/month. There are no hard storage caps and no egress fees.